At Nordsmin Shop, we’re adventurers just like you, and we understand the importance of reliable gear and seamless service. Our Shipping & Returns policy is designed with the outdoor enthusiast in mind – straightforward, transparent, and built for action.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your adventure gear to you:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: £12.95
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping:
    • Carrier: EMS
    • Cost: Free for orders over £50
    • Delivery Time: 15-25 business days after dispatch

Please note that delivery times may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

We stand behind our outdoor adventure gear like we stand behind our commitment to your satisfaction. If your equipment doesn’t meet your expectations, we’ll make it right.

Our Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in original packaging with all tags attached
  • Proof of purchase is required
  • Certain safety equipment cannot be returned (see exceptions below)

Important Note on Safety Equipment

For the protection of all adventurers, avalanche beacons and transceivers cannot be returned once opened due to the critical nature of this life-saving equipment. All sales are final on these items unless defective.

How to Initiate a Return or Exchange

Follow these steps to return your gear:

  1. Contact our team at [email protected] within 15 days of receipt with your order number and reason for return
  2. We’ll email you a Return Authorization Number (RAN) and shipping instructions
  3. Pack the item securely in its original packaging with the RAN clearly marked
  4. Ship the package to our warehouse (address provided with your RAN)
  5. Once received and inspected, we’ll process your refund or exchange

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline & Method

Once your return is received and inspected:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for damaged/incorrect items)
  • Allow 5-10 business days for the refund to appear on your statement depending on your financial institution

Exchanges

Need a different size or model? We’re happy to exchange your item:

  • Follow the standard return process above
  • Clearly indicate you’d like an exchange and specify the replacement item
  • We’ll ship your new item once we receive the return
  • Price differences will be charged/refunded as applicable

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange a replacement or refund and cover return shipping

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Nordsmin Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item to return: [Product Name]

Reason for return: [Please specify]

Please advise next steps and provide the Return Authorization Number.

Best regards,
[Your Full Name]
[Your Contact Information]

Our Commitment

At Nordsmin Shop, we test our gear in the field just like you do. If any of our equipment doesn’t meet your standards for adventure, we’ll ensure a smooth returns process so you can get back to exploring with confidence.

For any questions about our shipping or returns policy, contact our team of outdoor enthusiasts at [email protected].

Nordsmin Shop
53 Lowesmoor, Worcester, GB WR3B 5HJ